Instructor Led, Live Online Training presented by RLO'Connor

Designed for Service Advisors

6 sessions – 24 AMI Credits

In order to increase your business’ gross profit, reduce customer complaints and achieve a higher rate of customer satisfaction in this day of intense competition, it has become imperative that service advisors improve their communication and sales skills. 

This popular workshop will teach you and your service advisors methods which will enable you to better understand customer expectations and needs; improve the facility so as to provide a better selling environment; create a team approach to sales; improve listening skills and customer handling techniques; better solve customer complaints; improve telephone selling; implement more profitable selling phrases; improve customer write-upand follow through; write more profitable repair orders; and sell diagnostic labor more profitably.

To see current schedule,  go to: www.rlocalendar.com

Tell them Paul Gregory Esch sent you. 

Call 651-501-7979 for early bird special rates!