Designed for customer service managers and CSR’s that want to improve customer service

The world famous educational video program “FISH-Catch the Energy, Release the Potential” by Chart House Learning.

• Building customer trust and rapport
• Negotiating win-win-win
• Systems vs. Interpersonal Communication Skills
• Identifying types of difficult customers
• 8 proven steps to handling the difficult customer
• Developing recovery strategies
• Listening Skills- Seek First to Understand
• Phrases to use
• I Care
• It’s ShowTime
• Success stories and more!

Learn the secrets, skills and attitudes of customer service professionalism, sharpen your customer service skills, increase your confidence and enthusiasm for serving people and practice effective techniques and strategies for today's workforce!

Innovative one-on-one coaching implementation sessions are available.

Call Paul Gregory Esch at 651-501-7979 today!

Kevin Kennedy reports that as a result of this program, “participants have become better NAPA customers, buying more parts and increasing their loyalty to NAPA. Congratulations! We had a good turnout again and many positive evaluations. Several owners told me they thought it was very worth while and said enthusiastically that they are looking forward to next month. I look forward to the next program.”  Kevin Kennedy, NAPA Auto Parts